Privacy Policy

Company: GPower Tools Kenya

Location: T Room, River Road, Nairobi, Kenya

At GPower Tools, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and handle your personal data in accordance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect information to provide better services and ensure smooth delivery of your orders:

  • Personal Identification Details: Name, email address, and telephone number provided when placing an order or sending an inquiry.

  • Delivery & Shipping Data: Physical address and county/town location required for our KSh 500 flat-rate countrywide delivery.

  • Transaction Details: Payment confirmation receipts (e.g., M-PESA transaction codes) used to verify payments and process refunds within 3 days.

2. How We Use Your Information

Your data is used strictly for legitimate business operations:

  • Order Fulfillment: Processing, packaging, and dispatching your power tools, hand tools, and accessories.

  • Delivery Coordination: Sharing minimal contact details with trusted courier partners to complete delivery within 1–3 working days.

  • Customer Support: Assisting with order tracking, store inquiries, and facilitating 7-day free returns with zero restocking fees.

  • Communication: Sending order confirmations, dispatch alerts, or responding to inquiry forms.

3. Data Protection & Third-Party Sharing

  • We Do Not Sell Your Data: GPower Tools will never sell, lease, or rent your personal information to third-party marketers or brokers.

  • Third-Party Service Providers: We only share necessary delivery information with authorized courier services solely for shipping purposes.

  • Secure Handling: Payment verifications are handled through secure gateways. We do not retain sensitive financial passwords or PINs.

4. Your Rights & Choices

In accordance with Kenyan data protection laws, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate or incomplete personal information.

  • Request the deletion of your personal data from our contact database (subject to legal or tax retention obligations).

  • Opt out of promotional communications at any time.

📞 Contact Our Data Privacy Team

If you have questions, concerns, or requests regarding your personal information, feel free to reach out:

  • Email: shop@gpowertools.co.ke

  • Phone: +254 181 066 512

  • Store Address: T Room, River Road, Nairobi, Kenya

  • Working Hours: Monday – Saturday, 7:00 AM – 8:00 PM